FAQ

Frequently asked questions

Where do you ship?

STOWLESS currently ships within the United States only.

How long does delivery take?

Orders are usually processed and handed to the carrier within 1–3 business days. The delivery estimates below are transit times after an order ships.

We work with third-party fulfillment partners. Estimated delivery time depends on the product's shipping origin:

• Products shipped from the United States: 2–5 business days

• Products shipped from overseas: 5–10 business days

Delivery estimates begin after an order ships and do not include delays beyond our control, such as carrier disruptions, weather, or high-volume periods. Expedited and overnight shipping are not available.

Can my order ship from overseas or arrive in separate packages?

Some items ship from overseas warehouses and may take longer. The estimated delivery time is shown on each product page.

Orders may arrive in separate packages when items are fulfilled from different locations. We will provide tracking information when it is available.

How much does shipping cost?

Standard shipping is $8.00 for orders below $70.00. Standard shipping is free for orders of $70.00 or more, before taxes and after discounts. The final shipping charge is shown before you complete your purchase.

Which items can I return, and can I return used toiletry containers?

Eligible unused items may be returned when they are in their original condition, with original tags attached and original packaging with the SKU label intact. To request a return, contact support@stowless.com within 7 calendar days after the order is shown as delivered. For split shipments, the return window begins when the final package is delivered.

Final-sale items and the following categories are not eligible for return: beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, and open-pack wholesale items.

Used or filled toiletry containers are not eligible for return. This exclusion does not affect your ability to report a damaged, defective, or incorrect item as described below.

How do I send an approved return?

After a return is approved, the item must be handed to the carrier within 7 calendar days. Do not send an item to the mailing address listed on our Contact page. We provide return instructions and the correct return destination after approval.

Who pays for return shipping, and when is a refund processed?

Original shipping and handling charges are non-refundable. The customer is responsible for return shipping unless we sent an incorrect item or the item arrived damaged. Returns that do not meet these conditions may be declined or may be subject to a restocking fee of up to 20%.

After the return is received and accepted by the fulfillment partner, please allow 5–7 business days for processing. Approved refunds are issued to the original payment method. Any additional time for the refund to appear depends on your payment provider.

What should I do if an item is damaged, defective, or incorrect?

For a damaged, defective, or incorrect item, contact support@stowless.com with your order number and clear photos of the item and packaging.

Can I cancel my order?

Contact us as soon as possible if you need to cancel an order. A cancellation may be possible within 24 hours after purchase, but it is not guaranteed. Orders already in processing or shipped cannot be canceled.

Can I change to a different size or color?

We do not offer exchanges. If you need a different size or color, return an eligible item and place a new order.

What should I check about carry-on dimensions and airline acceptance?

Carry-on requirements vary by airline and itinerary. Check your airline's current requirements before travel. STOWLESS does not guarantee acceptance by any airline.